The CCG have recently released a report on Coperforma, which you can read here: http://www.highwealdleweshavensccg.nhs.uk/news/patient-transport-service-report/#.V6r6vfkrKUk.
The report states, “the new…contract was clearly not successful in delivering the required level of service during April and early May 2016, the period covered by this review.” The report goes onto to list of number of reasons why the performance was so awful, including high volume of calls and errors in the handling of live data being addressed in weeks rather than days, and a combination of other factors contributed to failures in service delivery.
Meanwhile, six members of Coperforma’s booking staff have been suspended while the CCG carries out an investigation into allegations of potential irregularities and omissions in the booking and dispatch of patient transport.
The initial implementation of the changes was completely unacceptable and led to many of the most vulnerable members of society being treated appalling. However the CCG state in their report that patient satisfaction was up to 88% at the end of July and over 90% of patients are now getting to their appointments on time. I will continue to monitor this situation closely and will act accordingly if the situation worsens again.