Last week, I caught up with staff at Citizens Advice based at the Shoreham Centre to hear about changes to their structures in Adur, Worthing and Mid Sussex.
Reflecting the increase in enquiries by phone and online they will be setting up a dedicated telephone and digital focused team based at Shoreham. There are also plans to move the Lancing office from the Parish Hall to Lancing Library whilst CA have piloted a successful new triage approach at their Worthing Centre which enables more people to get the advice when they need it as quickly as possible.
We also had a helpful discussion about increasing complications with benefit payments and shared experiences of inadequate service from local housing staff. Last year Central and South Sussex Citizen Advice helped 24,077 people with over 47,900 issues. Well done and many thanks to Chief Executive Sarah Martin and all her volunteers. If you need any help or would like to volunteer you can get in touch on communications@westsussexcab.org.uk